What action is important for crew members to take to maintain order among passengers during an emergency?

Maintaining calm among passengers during an emergency is crucial for ensuring safety and effective response. When crew members focus on keeping everyone calm, it helps to reduce panic, which can lead to chaos and potential injuries. Calm passengers are more likely to follow instructions and cooperate with the crew, which is essential for an orderly evacuation or crisis management.

In emergencies, shouting for help can contribute to panic and confusion, making it harder for crew members to control the situation. A strict evacuation order might be necessary, but if implemented without maintaining calm, it can lead to disorder rather than facilitating a smooth evacuation. Allowing free movement without direction could result in overcrowding, miscommunication, and hinder the efforts to evacuate safely. Thus, prioritizing calmness is a fundamental action to help guide passengers effectively through the emergency situation.